Privacy Policy

Last Updated: 2/14/2026

Neoware ("we", "our", "us") operates the website neoware.co.za and related services.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

By using our Services, you agree to the collection and use of your personal information as described in this policy.

1. Personal Information We Collect

We may collect the following types of personal information:

Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping address

Order & Transaction Information

• Products purchased

• Order history

• Payment method (processed securely via third-party providers)

• Delivery details

Account Information

• Username and password

• Preferences and settings

Device & Usage Information

• IP address

• Browser type

• Device information

• Pages visited and interaction data

• Cookies and tracking technologies

Customer Communications

• Emails, messages, or support queries you send to us

We do not collect sensitive personal information unless required by law.

2. How We Collect Your Information

We collect personal information:

• Directly from you when you create an account or place an order

• When you contact us for support

• Automatically through cookies and website analytics tools

• From trusted third parties such as payment gateways and courier providers

3. How We Use Your Information

We use your personal information to:

✔ Process Orders

• Confirm and fulfil purchases

• Arrange shipping and delivery

• Process returns and refunds

✔ Provide Customer Support

• Respond to inquiries

• Resolve issues

✔ Improve Our Services

• Analyse website performance

• Improve user experience

• Personalise product recommendations

✔ Marketing (With Consent)

• Send promotional emails or special offers
  You may unsubscribe at any time by clicking the unsubscribe link in our emails.

✔ Legal & Security Purposes

• • Prevent fraud

  • Comply with legal obligations

  • Protect our rights and customers

Payments

All payments are processed securely via third-party payment providers (such as Shopify Payments or other integrated gateways).

Neoware does not store your full credit or debit card details on our servers.

5. Sharing of Personal Information

We may share your personal information with:

• Shopify, which hosts our store

• Payment processors

• Courier and delivery partners

• IT and cloud service providers

• Marketing service providers (where consent is given)

• Law enforcement or regulators when required by law

We do not sell your personal information.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Enable website functionality

• Improve performance

• Analyse traffic

• Support marketing efforts

You can disable cookies in your browser settings, but this may affect website functionality.

7. Data Security

We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

However, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil orders

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When no longer required, your data will be securely deleted or anonymised.

9. Your Rights Under POPIA

Under South African law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of your information (where applicable)

• Object to direct marketing

• Lodge a complaint with the Information Regulator of South Africa

To exercise your rights, contact us at:
support@neoware.co.za

10. Children's Privacy

Our Services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors.

11. International Transfers

Because our store is hosted on Shopify, your personal information may be processed or stored outside South Africa.

Where this occurs, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

13. Contact Information

Email: support@neoware.co.za
Website: neoware.co.za